14-day money-back guarantee.
Ask within 14 days of your first payment and we refund it in full. Once per customer.
Cancel during the 3-day trial and you are not charged at all.
After 14 days, cancelling stops the next charge. It does not refund the period you are in.
14-day money-back guarantee
If Spron is not right for you, email [email protected] within 14 days of your first payment. We refund that payment in full.
- No reason needed. You do not have to explain why.
- Up to 14 articles. The guarantee applies when Spron has written 14 articles or fewer on your account.
- Articles come down. You agree to remove the articles Spron wrote from your website within 14 days of the refund. If they stay live, we may reverse the refund.
- Once per customer. Each person or company can use the guarantee one time. If you subscribe again later, it does not apply again.
- First payment only. The guarantee covers your first payment, monthly or yearly. It does not cover renewals.
When we refund you, your subscription ends and article production stops. The full details are on our money-back guarantee page.
The free trial
The trial is 3 days. You add a payment method to start it. If you cancel before the trial ends, nothing is charged. If you do not cancel, your subscription starts and your 14 days begin with that first payment.
How to cancel
- Sign in to your Spron account.
- Open Settings → Billing.
- Click Cancel subscription.
You do not need to explain why. If you cannot find the button or do not get a confirmation, write to [email protected] from the email address on your account and we will cancel it for you.
What happens when you cancel
Your subscription stays active until the end of the period you already paid for. Articles already scheduled in that period are still written and delivered. After that date, no further charge is made and article production stops.
The articles we already produced are yours. They stay on your website and you can keep, edit, or delete them.
Cancelling on its own does not start a refund. If you are inside your first 14 days and want your money back, ask for the refund.
Refunds after the first 14 days
After the guarantee period, payments are final, including discounted payments and renewals. In particular, we do not refund:
- The unused part of a period after you cancel. This includes unused months of a yearly plan.
- A renewal you did not cancel in time.
- A period in which you did not use Spron.
- Articles or other plan limits you did not use. They do not carry over.
- Content quality, tone, or style you are not happy with.
- Ranking, traffic, or sales results. These depend on many things we do not control.
- A change of mind, or a move to another provider.
- Problems caused by your hosting, website platform, plugins, or security tools.
- An account closed for breaking our Terms of Service.
We always refund in these cases, at any time:
- You were charged after cancelling. Full refund of that charge.
- You were charged twice, or the wrong amount. Full refund of the error.
- A charge you did not authorize. Tell us right away. We check it and refund it.
- We failed to deliver. If we produced no articles in a paid month for a reason on our side, and you told us and gave us a fair chance to fix it, we refund that month in full.
- We ended your subscription without cause. We refund the unused part of the period.
How to ask for a refund
Email [email protected] from the email address on your account. Tell us the date of the payment. We may ask you to confirm your identity.
We answer within 3 working days. Approved refunds go back to the original payment method within 10 working days. Your bank may need a few more days to show it.
We refund the amount we charged, in US dollars. We cannot refund fees or exchange rate differences added by your bank.
If you’re in the EU or UK
Spron is a service for businesses. By subscribing, you confirm that you are buying for your business or profession.
If the law where you live still treats you as a consumer, you may have a 14-day right to withdraw. Spron starts work as soon as you subscribe: it researches your topics and writes your first articles. By subscribing, you ask us to start right away, and you accept that the right to withdraw ends once that work has been delivered. Any right you have by law that cannot be removed by agreement is unaffected.
Chargebacks
If something looks wrong on your bill, please write to us first. Almost every billing problem is a mistake we can fix the same day, and a chargeback takes weeks longer than an email. We do not charge penalty fees for chargebacks. We may pause the account while a dispute is open. If a chargeback is false or made for an amount you owe, we may close the account and decline future subscriptions.
Changes to this policy
If this policy changes, the date at the top changes with it. The version on this page at the time of your payment applies to that payment.
Contact
Comet Unit, LLC
30 N Gould St, Ste 4000, Sheridan, WY 82801, United States
Billing and refunds: [email protected]